Sending Work Requests
We accept work in several formats: audio files (by email), hard-copy, email, CD/DVD, or fax.
Identifying Client Needs
Once you have contacted us you will go through a client interview process in order for us to establish your needs, and work out the most cost-effective and efficient package to address your unique circumstances. If we are happy with each other, services and fees on offer, we will send you the Virtual Assistant Contract, which must be signed and faxed back to us before we can begin work.
Confidentiality
A strict confidentiality code is adhered to at all times and no information will be divulged to a third party. All initial paperwork and documentation sent to us will be returned once the project is complete and upon payment of outstanding invoices.
Our office hours are from 9 AM to 5 PM, Monday through Friday.
Completion of Work
Final proofreading of all work undertaken by us is the responsibility of the client.Any errors returned within 24 hours will be corrected free of charge. All change requests made by the client after submission of work, that are not corrections of errors, will be subject to the normal hourly rate of $35.00 per hour.
Payment Expectations
Prices exclude additional expenses such as courier, postage, stationery and copy costs. These will be charged at cost where appropriate. Invoices for work outside of the requested project or agreement will be invoiced at 50% upfront and the remainder due upon completion of the assignment.
Invoices for retainer work will be invoiced monthly, 1st month payment is expected at the beginning of the contract.
Each month is invoiced on the day of the signed agreement date. Payment is expected within 5 business days of invoice date.
We reserve the right to charge 10% interest per month on overdue accounts.